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Pheasants Forever & Quail Forever Events

Pheasants Forever & Quail Forever Events Help



Frequently Asked Questions (FAQs)


Purchasing Help & Questions

For a purchasing help please contact the chapter member that is listed as the event contact.
If you need help finding a contact, please visit Pheasants Forever Website to find chapter contact information.

How do I request a Refund

Refund requests must be made through the Chapter for which the event ticket was purchased. If the refund request is made within 15 days of purchase the entire charge including service fees will be refunded. After 15 days, all service fees, including credit card processing fee will be withheld from the refunded total.

For a refund request please contact the chapter member that is listed as the event contact.
If you need help finding a contact, please visit Pheasants Forever Website to find chapter contact information.

Why is my event not showing up on the states page?

It is most likely not published. To verify if your event is published go to your dashboard, scroll to your event and click "Edit Event". At the bottom of this page is a box titled "Event Status". In the drop down, select the setting "Publish" and then click "Save Event". Once the page successfully saves you should be able to view your event. If you have followed all these steps and you event is still not showing up please contact events@pheasantsforever.org

Why won't my tickets show up on my event's site?

Many times you have not switched the feature to sell them to the public. From your dashboard click "Edit Event". On the right side under "Event Tickets" there is an "Ticket Status:" Click on the drop down menu to switch Not For Sale to For Sale and click "Save Event" at the bottom of the page.

How does ticketing work? Is it connected with my CMS account?

Online ticketing is connected to your CMS account. Anyone who purchases tickets pays a total $4 convenience fee before they check out. Chapters are charged around a 3.2% credit card processing fee. Example: If a ticket is $35 the purchaser will pay $39 and the chapter will pay around $1.14 to process the credit card which means you would see $33.86 in your chapter's CMS account. Funds for all online ticket sales during a given month are transferred into your CMS account within 5-7 business days of the following month. You can see the breakdown of each purchase under the "Manage Event" page in "View Orders".

How do I manage my tickets? Do members print it out or do we as a chapter print them out?

There are several ways to manage ticketing

  • 1. You can set up eTickets where the member will be emailed their ticket for print out after they checkout, this can be done through the "Manage Event" page under "Manage e-Ticketing"
  • 2. You can mail them physical tickets or have physical tickets ready at the door for check-in. You can keep track of status of the order using the "Check in Order" option under "Manage Event"
  • 3. You can check them in with a laptop at the event and manually look up the order through the "Check in Order" option under "Manage Event"
  • 4. You can print off an excel spreadsheet under the "Manage Event" page to physically check names off a list as they come in

How can I refund someone?

Full refunds can be given within 30 days of the purchase. After 30 days credit card and service fees cannot be refunded. Please contact events@pheasantsforever.org requesting the refund with the event name, order number (found on the “View Orders” page) and customer name. \ Partial refunds are not allowed, if someone has ordered too many tickets they will have to resubmit their order after it is refunded.

Chapter Officer User Guide and Videos: